Returns

Thanks for shopping at Storm Vault.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 You must also get an RMA number which can be done by Going To My Account -) Orders – ) Click Return Order once this has been done you will receive an email from us within 1 working day with the RMA number

Please DO NOT send parcels without an RMA on the packaging otherwise the delivery may be refused 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

(All refunds can take up to 7 Days to process)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

At the discretion of Storm Vault we can arrange collection using DPD at a cost of £8 which will be subtracted from any Refunds that you are due.

Contact Us

If you have any questions on how to return your item to us, contact us.